There are definitely different types of people on Twitter - those who use it just for personal use, those who use it to keep up with industry trends, and companies using it for business. Before I get any further into this discussion, I have to post this video a friend pointed out to me a few days ago.
Personally, I think this video is an example of everything that is wrong with Twitter. It should be used constructively as a social media tool, not as a way to stalk people (there's enough of that on Facebook and Myspace).
In researching ways for businesses to use Twitter, I came across a great blog post offering 50 ideas on using Twitter. Some of the main points were:
- use Twitter Search to listen for your name and your competitor's names
- talk to people about their interests
- share links to things in your community
- have more than one twitterer at the company
- ask questions
- follow interesting people
- share the human side of your company
- comment on others' tweets, retweet what others say to build community
- Twitter at events can help people build an instant "backchannel"
It seems that more and more companies are getting on Twitter to set themselves apart from competitors. I wonder if soon Twitter will be something businesses have to do simply to keep up with the times rather than to be unique.
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